Shipping Policy
SHIPPING AND DELIVERY INFORMATION
STANDARD PROCESSING TIME FOR ORDERS IS 7-14 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. ORDERS PLACED AFTER 10:00 AM ( GMT+1 / GMT+2 ) MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.
AMENDING A SHIPPING ADDRESS
WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.
ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION.
CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.
U.S. SHIPPING OPTIONS AND COSTS
SHIPPING COSTS WILL BE CALCULATED AT THE CHECKOUT AND WILL BE BASED ON YOUR SHIPPING ADDRESS AND ESTIMATED WEIGHT OF YOUR PACKAGE.
YOUR ORDER WILL BE AUTOMATICALLY UPGRADED TO AIR DELIVERY AT CHECKOUT.
WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.
WE DO NOT SHIP TO PO BOXES.
INTERNATIONAL SHIPPING OPTIONS AND COSTS
INTERNATIONAL SHIPPING RATES VARY. DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.
INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES
ALL INTERNATIONAL ORDERS (OUTSIDE OF HUNGARY) THE TOTAL AMOUNT YOU PAY INCLUDES ALL APPLICABLE CUSTOMS DUTIES & TAXES. WE GUARANTEE NO ADDITIONAL CHARGES ON DELIVERY.
INTERNATIONAL SHIPPING - ALL INTERNATIONAL ORDERS WILL SHIP EXPRESS COURIER (AIR) FREE AT CHECKOUT. SHIPPING METHOD CAN NO BE CHANGED. PLEASE ALLOW 7-14 BUSINESS DAYS FOR INTERNATIONAL ORDERS TO BE PROCESSED.
FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES
IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (ELFORMANCE) AT THE CUSTOMER’S EXPENSE.
IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL MAIL CENTER FOR PICK UP. IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (ELFORMANCE) AT THE CUSTOMER’S EXPENSE.
FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO ELFORMANCE AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.
PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.
DAMAGED / OPENED BOX
IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND / OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT ELFORMANCEKFT@GMAIL.COM
Placing an Order
FINAL SALE
ALL SALES ARE FINAL FOR SEASONS, ETHEREAL, PRIMEVAL COLLECTIONS.
ALL SEASONS, ETHEREAL, PRIMEVAL COLLECTION ITEMS ARE FINAL SALE AND CANNOT BE RETURNED FOR EXCHANGE OR REFUND.
PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED.
U.S. ORDERS
WE DO NOT SHIP TO PO BOXES. PLEASE ALLOW 7-14 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
SALES TAX
APPLICABLE SALES TAX WILL BE CALCULATED DURING CHECKOUT BASED ON YOUR SHIPPING ADDRESS.
INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES.
ALL INTERNATIONAL ORDERS (OUTSIDE OF HUNGARY) THE TOTAL AMOUNT YOU PAY INCLUDES ALL APPLICABLE CUSTOMS DUTIES & TAXES. WE GUARANTEE NO ADDITIONAL CHARGES ON DELIVERY.
INTERNATIONAL SHIPPING - ALL INTERNATIONAL ORDERS WILL SHIP EXPRESS COURIER (AIR) AT CHECKOUT. SHIPPING METHOD CAN NOT BE CHANGED. PLEASE ALLOW 7-14 BUSINESS DAYS FOR INTERNATIONAL ORDERS TO BE PROCESSED.
PRE-ORDER
ELFORMANCE COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PRE-ORDER AT THE TIME THE ORDER IS PLACED.
ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.
WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.
ORDER STATUS
YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL, CONTAINING A TRACKING NUMBER, ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN HUNGARY.
FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE CONTACT US.
Payment Information
PAYMENT METHODS
ELFORMANCE ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PAYPAL, APPLE PAY, AND ANDROID PAY. PLEASE NOTE ONLY ONE (1) FORM OF PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.
PAYMENT TROUBLESHOOTING
FOR THE SECURITY OF OUR SHOPPERS, WE HAVE FRAUD PROTECTIONS IN PLACE DURING OUR CHECKOUT PROCESS. IF YOU ARE ATTEMPTING TO CHECKOUT AND RECEIVE THE FOLLOWING ERROR MESSAGE "TRANSACTION CANNOT BE PROCESSED" PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE THE TRANSACTION.
CHARGING YOUR CARD
ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES.
REFUNDS FOR FULL ORDER OR ITEM CANCELLATIONS
IF WE NEED TO CANCEL YOUR ORDER DUE TO LACK OF PRODUCT AVAILABILITY, WE WILL NOTIFY YOU BY EMAIL AND WILL REFUND THE AMOUNT CHARGED IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.
PAYMENT FOR PREORDERED ITEMS
WE COLLECT PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME YOU PLACE THE ORDER.
PERSONAL INFORMATION
ALL INFORMATION SHARED WITH FEAR OF GOD WHEN PLACING AN ORDER IS CONFIDENTIAL. FOR ADDITIONAL INFORMATION PLEASE READ OUR PRIVACY POLICY.
INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES
ALL INTERNATIONAL ORDERS (OUTSIDE OF HUNGARY) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.
Return Policy
STANDARD RETURN POLICY
FOR ITEMS PURCHASED AT ELFORMANCE.HU, ALL RETURNS MUST BE SUBMITTED WITHIN 15 DAYS FROM WHEN YOUR ORDER IS SHIPPED.
TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. IF YOU ARE RETURNING SHOES, YOU MUST INCLUDE THE ORIGINAL SHOE BOX WITH DUST BAGS.
ALL ESSENTIALS, COLLABORATION AND SALE PRODUCTS ARE FINAL SALE, NO EXCEPTIONS.
COLLECTIONS RETURN POLICY
ALL COLLECTIONS PURCHASES MADE ON ELFORMANCE.HU ARE FINAL SALE.
OTHER APPAREL AND ACCESSORIES PURCHASES MADE ON ELFORMANCE.HU ARE ELIGIBLE FOR EXCHANGE WITHIN 3 DAYS. TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. RETURNED ITEMS NOT MEETING THESE GUIDELINES WILL NOT BE HONORED AND RETURNED TO THE CUSTOMER.
THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.
IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.
WE DO NOT ACCEPT RETURNS OF ELFORMANCE PRODUCTS PURCHASED AT OUR RETAILERS PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE.
FINAL SALE ITEMS
THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:
SALE PRODUCTS:
SEASONS, ETHEREAL, PRIMEVAL
RETURN INSTRUCTIONS – DOMESTIC HUNGARY ORDERS
ALL DOMESTIC ORDERS PLACED ON ELFORMANCE.HU ARE ELIGIBLE FOR RETURN WITHIN 15 DAYS FROM THE DATE YOUR ORDER IS SHIPPED.
ELFORMANCE UTILIZES A THIRD-PARTY SERVICE CALLED LOOP RETURNS TO APPROVE AND PROCESS ALL ONLINE RETURNS. PLEASE FOLLOW THE INSTRUCTIONS ON THE RETURNS PORTAL AND IF YOUR RETURN REQUEST IS ACCEPTED, YOU WILL BE PROMPTED TO PRINT YOUR RETURN SHIPPING LABEL.
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR HUNGARIAN DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.
IF YOU PREFER TO SHIP BACK YOUR ITEM TO US USING A DIFFERENT SHIPPING METHOD PLEASE CONTACT ELFORMANCE CUSTOMER SERVICE AT ELFORMANCE.HU FOR RETURN INSTRUCTIONS.
RETURN INSTRUCTIONS – INTERNATIONAL ORDERS (GLOBAL-E)
ALL INTERNATIONAL RETURNS MUST BE PROCESSED THROUGH OUR INTERNATIONAL SHIPPING AND RETURNS PARTNER GLOBAL-E. PLEASE SUBMIT ALL INTERNATIONAL RETURN REQUEST.
FEAR OF GOD IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL RETURNS PORTAL GLOBAL-E.
PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR DISTRIBUTION CENTER IN HUNGARY.
EXCHANGES - U.S. ORDERS
ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.
EXCHANGES - FOR INTERNATIONAL ORDERS
INTERNATIONAL CUSTOMER CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING ELFORMANCEKFT@GMAIL.COM WITHIN 14 DAYS FROM WHEN YOUR ORDER IS FULFILLED.
FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.
ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU.
IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.
REFUNDS
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.
ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED.
WE DO NOT OFFER CREDIT NOTES OR GIFT CARDS, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.